January 8, 2010 - USF to Deploy Enhanced Smart911 Service

Campus Technology

By Diane Schaffhauser

The University of South Florida has expanded a relationship with Rave Wireless by signing on to deploy the company's new 911 service. Smart911 is a call center technology that allows users to fill out a profile with information prior to an emergency, which is then provided to the emergency dispatcher when a 911 call is made.

The service associates mobile and voice over IP phone numbers with the caller profile data. When a Smart911-equipped center receives an emergency call, the dispatcher gets access to user-provided content, including photos; medical information; emergency contacts; and details about residence, workplace and automobiles, among other details.

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